Great Customer Service in 3 Steps Customer service is one of the most important aspects of any business. It can make or break a business, and it’s something that every business owner should take seriously. Regardless how good your product or offering may be, slip up here, it could be the end of the game...Read More
“Go big or go home” is said; to be bold, to go all-out, experience something to the fullest or to be extravagant. For some the idea can be overwhelming, the birth place of imposter syndrome and freeze mode. In order to bite away at this statement, we need to look at how the smaller changes...Read More
The power of Routine Routine by definition is a sequence of actions regularly followed. The deeper dive into what a routine is, is made up of behaviours and habits we have created over an extended period of time. In order to formulate a new routine we may need to have a look into what behaviours...Read More
Credit management is a crucial component of a company’s financial health and sustainability, playing a vital role in ensuring the growth and profitability of businesses. Protecting your company from late payments and customer defaults is essential to maintain and ensure a healthy cash flow. To do so, you should ensure you have an effective credit...Read More
The Path to Wellbeing and Wellness: A Company’s Journey In today’s fast-paced world, the importance of employee wellbeing and wellness has become increasingly evident for companies. These two concepts, while similar in nature, encompass distinct facets of our lives, both personal and professional. It is important for companies to recognize the significance of fostering a...Read More
Leadership Principles for Business Owners I’ve been writing new material for our Executive Coaching Programmes and thought I would share some of the key principles around leadership with you in this blog. Leadership is a most critical aspects of any organization’s success. Effective leadership should inspire all team members, drive innovation, and increase productivity. However,...Read More
Vision Boards – How to best create and use them If you have ever worked with a business coach, mentor, counselor or even some therapists, most of them make you create a vision board. I personally make my clients create a vision board once we have worked a few months together, and at first, the...Read More
Conflict is a natural part of human interaction and can arise in any workplace setting. Workplace conflicts or organizational conflicts are disputes between two parties in the workplace. These conflicts arise because no two people are the same, and when our different opinions, motivations, interests, perspectives, processes, goals and or needs clash, conflicts arise which...Read More
In today’s dynamic business environment, improving the efficiency of internal processes is a top priority for any business. The budgeting and forecasting process is no exception as it provides strategic insights that support decision making and goal setting which are critical elements for a company’s success. The primary purpose of these processes is to support...Read More
Before diving into the success of career and personal growth, we need to understand the Waves of Change we face in the process. Keeping in mind that we have our fantasy of how this will ideally look, which opens space to ride the wave of unknown where pity city can determine if it is to...Read More
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